Job Details

Purpose:ThenInternational Training Project Manager plays a key role to develop and ensurenthe roll-out of relevant training contents that enrich the skills, knowledge andnexpertise of Lacoste retail teams. He / She engages and empowers the retailnteams to perform at their best creating a distinctive and premium customernexperience.Mainnactivities:nnThroughnstrong project management, content development and cross-functionalncollaboration, the role supports customer experience excellence, productnexpertise and consistent execution of brand standards across markets.nnProjectnManagement:nnLeadnend-to-end development of training content:nn* nBefore production: define objectives,noutcomes and scope, align with key stakeholders, collect inputs, , build the retro-planning,nand determine key milestonesnn* nDuring production: design and developncontent (modules, tools, guidelines), coordinate with internal partnersn(Go-to-Market, Product, Marketing, Workshops, etc.), ensure consistency withnbrand and business priorities, and manage timelines until delivery.nn* nAfter launch: organizenTrain-the-Trainer sessions, monitor adoption and performance, gather fieldnfeedback and return on experience, and implement continuous improvements.nnnnContentnCreation:nn* nDevelop practical learning materials,ntools and modules that help retail teams translate Brand, Product, Customer Experiencenand Operational Excellence (technology and services in store) into concretenactions in store.nn* nManage, implement and deliver pilotnversions of the training modules (in class, virtually, in stores andndigital...) for a full roll out worldwidenn* nDevelop partnerships internally tonensure the right level of information is being fueled into the training toolsnnnnTraining Ecosystem :nn* nContribute to define priorities,nprocesses and tools that enable capability development across markets.nn* nHelp structure the soft and hardnskill priorities required to strengthen both operational excellence andncustomer experience.nn* nCo-develop processes, tools andngovernance frameworks that enable efficient roll-out and long-term anchoring ofntraining initiatives.nn* nSupport stakeholder alignment tonensure training operates as a cohesive, customer-focused and performance-drivennsystem worldwide.nn* nAct as a key point of contact fornassigned markets, ensuring training initiatives are relevant, adopted andneffectively implemented by local teams.nnnnMeasurement & Optimization:nn* nAct as a trusted partner to Retail,nHR and cross-functional functions (Product, VM, Brand, Digital, Marketing,nCRM…).nn* nDefine and track adoption, behavioralnchange and business KPIs.nn* nContinuously refine programs based onnperformance data and stakeholders feedback.nnPerimeter :nn* nDedicated market among CXA Markets.nn* nRetail Operations initiatives : MobilenApp, POS/Cashier, CRM, and NPS measurement tools, Store Openings, new retailnconcepts, KPIs, and Business Culture…