Job Details
NEW JOB OPENING CUSTOMER SERVICE- CALL CENTER IN Temple, TX, USA!
2025-12-21 Rose International all cities,TXJob Description
Required Education:
• H.S. Diploma/GED Equivalent
Required Experience:
• Requires successful completion of proficiency testing following initial Advocate training.
• Must successfully complete Customer Service training and successfully pass proficiency exam to maintain CSA position.
• Must successfully complete spelling, grammar, and basic computer skill testing during job interview.
• Must be proficient in typing and basic computer skills.
• Perform well in a fast-paced, stressful work environment.
• Must have good phone etiquette and use effective communication skills (both verbal and written).
• Must be familiar with policies, procedures, and new products offered by Marketing and complete training as required.
• Must be able to multitask.
• Must be knowledgeable in public relations with a diverse customer base.
• Must be able to problem-solve and act as an advocate for the customer.
Job Responsibilities:
• Under general supervision, communicates to Members policies, procedures, and services to ensure complete knowledge of the Plan.
• Must adhere to call handling goals of 80% of calls answered within 30 seconds.
• Helps and adheres to the call abandonment rate of less than five percent (5%) with average hold time not to exceed 2 minutes based on regulatory requirements.
• Within 60 days of employment on the floor, must meet the monthly quality goal of ninety-two percent (92%) or greater based on two percent (2%) of calls monitored.
• Helps and meets schedule adherence goals based on department policy, successful completion of proficiency testing following initial Advocate training.
• Serves as a primary contact for benefits, premium payments, and simple enrollment inquiries for Personal Plans based on first contact resolution guidelines.
• Verifies demographic information on all inquiries and updates the Plan system.
• Helps Members with concerns and effectively works toward a resolution before the concern escalates to a complaint.
• Accesses appropriate sources to obtain benefit information requested by Member.
• Accurately documents phone log records for each inquiry with appropriate messaging based on department standards.
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).