Job Details

Job Title: Provider Enrolemnt/ Inbound Call Center Representative – Healthcare

Location: Austin, TX (On-site only – Local Candidates Preferred)

Schedule: Must be available for any 8-hour shift between 7:00 AM – 7:00 PM (Monday – Friday)

Job Summary:

• We are seeking dependable and detail-oriented individuals to join our Health & Public Services (H&PS) team as Contact Center Representatives. This role is focused on delivering excellent customer service to Medicaid providers and clients by handling inquiries related to eligibility, medical claims status, and program-specific questions.

Key Responsibilities

• Provide prompt, courteous, and accurate responses to inbound inquiries via phone.
• Assist Medicaid providers and clients with eligibility verification, claim status updates, and program details.
• Log and document all interactions clearly and concisely in the appropriate systems.
• Escalate or transfer calls to specialized units as required.
• Meet individual performance and quality standards, including attendance, call handling, and documentation accuracy.
• Remain flexible for shift assignments; no schedule changes allowed in the first 90 days.
• Perform other related tasks as assigned by management.

Required Qualifications:

• Minimum of 6 months recent experience in a high-volume inbound contact center/call center (must be verifiable on resume).
• Excellent verbal and written communication skills.
• Ability to work in a structured environment and maintain performance metrics.