Job Details

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.

Essential Duties and Responsibilities :

Strategic Leadership and Partnership :

• Foster collaborative partnerships with operations and the sales team to devise and implement strategic growth initiatives within the region, ensuring the attainment of business objectives.
• Lead and guide the regional sales team in promoting TheKey's services across various service lines, with a focus on meeting and exceeding revenue targets.

Field Presence :

• Dedicate a significant portion of time (60%) to fieldwork, emphasizing on-the-job coaching, mentoring, and professional development of the sales team.

Performance Management :

• Conduct regular assessments of team members' performance, ensuring accountability in surpassing growth Key Performance Indicators (KPIs) and achieving set goals.
• Recognize and nurture high-potential individuals within the team, providing comprehensive support in areas such as onboarding, ongoing training, performance enhancement, and career progression.

Market Positioning :

• Guide the sales team to effectively target and engage with the ideal client profile, aligning with company goals.
• Work in tandem with the operations team to sustain and enhance our market standing as a leading, premium service provider.

Client Intake and Retention :

• Collaborate closely with operations to optimize the process of client acquisition and retention.

Referral Source Evaluation :

• Conduct thorough evaluations of both new and existing referral sources, identifying and capitalizing on the most lucrative growth opportunities.

Partnership Building :

• Establish and maintain strategic relationships with key stakeholders to enhance brand visibility and foster new business opportunities.

Company-wide Initiatives :

• Actively participate in Monthly Operating Reviews and strategic meetings with the Executive Team, representing the sales division for the region.
• Engage in and contribute to company-wide and regional initiatives, supporting broader organizational goals and strategies.

Required Skills, Education and Certifications :

• Bachelor's degree preferred
• Proven track record of successful business development and sales leadership in the homecare or healthcare industry.
• Strong understanding of homecare services, market trends, and regulatory requirements.
• Excellent communication, negotiation, and interpersonal skills.
• Leadership experience with the ability to inspire and motivate a team.
• Results-oriented with a focus on achieving and exceeding revenue targets.
• Familiarity with CRM software and other relevant tools.

Physical Requirements :

• Ability to travel
• Ability to lift and carry up to 15-20 pounds
• Ability to sit, stand and walk for prolonged period of time throughout the work day
• Ability to use standard office equipment such as personal computer, laptop, telephone, photocopy machine, etc.

The information contained here is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Reasonable accommodations may be made to assist qualified disabled persons to perform the essential functions of the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.