Job Details

Job DescriptionJob Description

We are looking for IT Technical Customer Analyst - Remote / Telecommute for our client in San Diego, CA

Job Title: IT Technical Customer Analyst - Remote / Telecommute

Job Location: San Diego, CA

Job Type: Contract

Job Description:

Pay Range: $41.37hr - $44.82hr

Responsibilities:

• Have in-depth knowledge of the function, features and technical requirements for implementation of MMS solutions.
• Coordinates and completes the writing of technical responses for incoming IT and technical questions from RFPs, contracts, general customer questions or security audits.
• Demonstrate strong project management skills to prioritize, triage, complete and track requests appropriately.
• Develop strong internal relationships with the technical Subject Matter Experts (SMEs) including the platform development teams and Global Marketing teams.
• Maintain training to remain current with knowledge depth on new versions and product releases.
• Consistently provide timely and accurate responses to avoid undue risk or lost opportunities for the company.
• Collaborates with the HIT team to deliver technical training to support MMS solutions and product releases.
• Reviews product release content from platform and commercial teams to ensure technical details are complete to support IT customer conversations.
• Works cross-functionally with product and information security to ensure product security whitepapers security are current and available with product releases.
• Other responsibilities as assigned.

Qualifications:

• Looking for 5-10 years' experience.
• Cloud experience or certification.
• Bachelor's degree preferably in a technical field, or equivalent experience.
• Technical IT training.
• Knowledge of Medical Management Solutions is .
• Project management experience.
• Demonstrated ability to multitask and balance competing priorities to meet deadlines.
• Excellent writing skills, the ability to assimilate technical information from various sources into an accurate, customer facing response.
• Driven by desire to assist and support.
• Strong customer centric perspective.
• No Tech writers.

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